Store Policies
At TUF SHINE, we want your shopping experience to be simple, secure, and transparent. Our store policies outline how we handle your information, orders, returns, and other important aspects of shopping with us. Please review the policies below, and if you have any questions about your purchase or need assistance with a TUF SHINE product, our team is always happy to help.
Privacy Policy
**Last Updated: August 21, 2026**
TUF SHINE respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit tufshine.com, place an order, create an account, contact us, or otherwise interact with our website, as well as how that information may be used and protected.
Information We Collect
We may collect information that you voluntarily provide to us, including your:
- Name
- Billing and shipping address
- Email address
- Phone number
- Account information
- Order and purchase history
- Information submitted through contact forms or customer service communications
We may also automatically collect certain information about how visitors use our website, such as browser and device information, pages visited, referring pages, and interactions with the website.
How We Use Your Information
Order Processing and Fulfillment
When you place an order, we use the information you provide to process and fulfill your purchase. This may include your name, billing and shipping addresses, email address, phone number, and information about the products you purchase.
We may use this information to:
- Process and fulfill orders
- Provide order confirmations, receipts, and shipping updates
- Communicate with you about an order
- Process returns or other customer service requests
- Maintain records of transactions
- Detect or prevent fraudulent transactions
Customer Accounts
If you create an account, we may retain information associated with your account so you can conveniently access your order history and save information, such as shipping or billing addresses, for future purchases.
You are responsible for maintaining the confidentiality of your account credentials.
Analytics
We use analytics tools to better understand how visitors interact with our website and to help us improve its performance, content, and user experience.
Where supported by our analytics configuration, IP addresses are anonymized or otherwise limited before being used for analytics purposes.
Analytics information may include information such as pages viewed, time spent on the website, referring websites, general geographic information, browser type, and device type.
Email Communications and Marketing
We use email addresses to provide transactional communications related to purchases, accounts, customer service inquiries, and other requested services.
We may also send product news, special offers, promotions, and other marketing communications when you have chosen to receive them or where otherwise permitted by applicable law.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages. You may still receive transactional or service-related emails that are necessary to manage your orders or account.
Customer Service
If you contact us, we may use the information you provide to respond to your question, troubleshoot an issue, provide product information, or otherwise assist you.
Payment Information
Payments made through our website may be processed by third-party payment providers.
TUF SHINE does not necessarily receive or store your complete payment card information. Payment providers may collect and process payment information according to their own privacy policies and security practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies that help the website function, remember user preferences, maintain shopping carts and customer sessions, understand website usage, and support other ecommerce functionality.
Some cookies may be necessary for the operation of the website, while others may support analytics or other optional functionality.
You can control cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping cart or account functionality.
How We Share Information
TUF SHINE does not sell your personal information.
We may share personal information with trusted service providers when necessary to operate our business and provide our services. These may include companies that provide:
- Website hosting and ecommerce services
- Payment processing
- Order fulfillment and shipping
- Email delivery and marketing services
- Website analytics
- Security and fraud prevention
- Customer support or other business services
- Update certain information through your customer account
- Unsubscribe from promotional email
- Adjust cookie preferences through your browser or available website controls
- Contact us with questions about the personal information we maintain
These providers may access personal information only as necessary to perform services on our behalf or according to their own applicable privacy obligations.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect TUF SHINE, our customers, or others from fraud, security threats, or unlawful activity.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer accounts and transaction records, complying with legal and tax obligations, resolving disputes, and enforcing agreements.
Account information may be retained while your account remains active. Certain transaction records may need to be retained for longer periods to meet legal, accounting, or business requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.
These rights may include the ability to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also:
communications
Requests may be subject to identity verification and any exceptions permitted or required by applicable law.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. TUF SHINE is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
Children's Privacy
Our website and products are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or applicable requirements.
When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or how TUF SHINE handles personal information, please contact us:
TUF SHINE
137 S 700 W Unit C
Pleasant Grove, UT 84062
Phone: 801-380-5852
Email:
Return & Refund Policy
**Last Updated: August 21, 2026**
At TUF SHINE, we stand behind our products and want you to be completely satisfied with your purchase. In 19 years, we've never had a product returned—and we're confident you'll love your TUF SHINE products, too.
We also understand that questions can come up, especially when applying a product for the first time. If you're experiencing an issue, please contact us before giving up on your purchase. Our team is happy to help troubleshoot application issues and provide guidance to help you achieve the best possible results.
30-Day Return Policy
If you do wish to return a product, TUF SHINE accepts eligible returns within 30 days of purchase.
To qualify for a return, one of the following must apply:
- The product is unopened and unused; **or**
- If the product has been opened or used, you provide photos showing the issue or reason for requesting the return.
Please contact TUF SHINE before sending a return so our team can review your request and provide return instructions.
Return Shipping
Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable unless otherwise determined by TUF SHINE.
We recommend using a trackable shipping method when returning a product. TUF SHINE is not responsible for returned packages that are lost or damaged in transit.
Refunds
Once an eligible return is received and reviewed, we will process the applicable refund to the original payment method.
Please allow time for your bank or payment provider to process and post the refund after it has been issued.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible. Include your order information and photos of the product and packaging when applicable so we can help resolve the issue.
Please do not return a damaged or incorrect product before contacting us.
Need Help With Your Product?
Before requesting a return because you're having difficulty with application or results, we encourage you to reach out. Many application concerns can be resolved with the right preparation or technique, and we're happy to help troubleshoot the issue with you.
Contact Us
To request a return or get help with a TUF SHINE product, please contact us:
TUF SHINE
137 S 700 W Unit C
Pleasant Grove, UT 84062
Phone: 801-380-5852
Email: sales@tufshine.com